Gift card terms and conditions

When purchasing a INEOS Grenadiers Store Gift Card:

  • All Gift Cards are electronic and will be sent to the purchaser via email. Details can then be emailed to the intended recipient.
  • Gift Cards can be purchased in the following values only: £5, £10, £25, £50, £100.
  • It is not possible to use a Discount Code to reduce the purchase price of a INEOS Store Gift Card, this includes any staff discounts.
  • It is not possible to use a Gift Card to pay for the purchase of another Gift Card.
  • It is not possible to 'top up' an existing Gift Card.
  • It is not possible to request a refund for a Gift Card.
  • Gift Cards cannot be exchanged for cash. It is not possible to request a refund for a Gift Card.
  • Gift Cards are valid for 12 months from date of purchase.

When redeeming a INEOS Store Gift Card:

  • Multiple Gift Cards may be redeemed against a single order.
  • If the full Gift Card value is not redeemed when placing an order, then the unspent balance will remain assigned to the Gift Card to be used in the future. The balance of a Gift Card can be checked via your Account, or by selecting the link in the original Gift Card email or by contacting our Customer Services team.
  • It is possible to apply a Discount Code to an order and pay the balance using a Gift Card.
  • No other Gift Cards may be redeemed via the INEOS Store website.
  • Order cancellations and refunds when a INEOS Store Gift Card has been used as payment, or part-payment
  • If you request that a pending order is cancelled we will issue the relevant amount as a new Gift Card.
  • When an order is refunded the relevant amount will be issued as a new Gift Card, unless the amount is equal to or less than the amount originally paid via a separate payment method, then in this case you may request to receive any refund due to that payment method.
  • We reserve the right to refuse to accept a INEOS Store Gift Card which we suspect to be affected by fraud.

We reserve the right to amend these terms and conditions from time to time, where we consider it reasonable and necessary to do so.

We reserve the right to amend these terms and conditions from time to time, where we consider it reasonable and necessary to do so.

Still have questions?

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